Thursday, June 16, 2011

If fax machines could talk, they'd say - lose my number. Part 2.

Oh. You didn't know there would be a part 2?

Me neither!

Mr S. got into a little bit of a lather about the fax machine thing. Not because I had to slave over a hot fax machine for hours. But, because he knows this is something they could put out a software patch for.

He fired off some bad feedback. Which got pushed down the support loop, resulting in a call from HP this morning. I think their support just wanted to make him "feel" better. But it actually resulted in some interesting information.

None of the new HP fax machines are capable of faxing multiple documents from the glass. They must go through the document feed. Their old machines used to have this capability - but it was buggy. So instead of fixing it - they just dropped the feature.

Which is funny because it isn't really a feature - it's what all fax machines used to do. Additionally it's a feature that home offices probably use a lot. Home businesses are always faxing receipts. Which may not be the case in a corporate environment where pages are perfect and uniform.

The rep went on to say that the problem existed with driver and Windows 8. Which wasn't flying with Mr S. This would have nothing to do with win8. If it didn't work, it was because it was buggy to begin with, he said.

Part one of the story here.

2 comments:

Mr. Snarkolepsy said...

"it's a feature that home offices probably use a lot. Home businesses are always faxing receipts. Which may not be the case in a corporate environment where pages are perfect and uniform."

That's what so mind-boggling moronic about HP's decision here.

This is home-office to small-business level printer/fax. Big corporate users are never going to buy this machine, it's too small.

HP lobotimized the fax features for the only possible market for this device. I can't fully express how stupid a decision this is.

she said: said...

A rare Mr S. comment. You know he has to be spun up.