Thursday, December 06, 2007

Todays customer service rant.

Maybe I'm being a little bitchy. But, when I call customer service - and the first thing they say to me is "how can I exceed your expectations today"? I immediately become annoyed.

It doesn't make me happy. It doesn't make me feel more confident. It makes me feel like " Who are they kidding"?

I'm positively giddy if they just meet my expectations. Simple stuff - like answering my fucking question.

I've pretty much given up on them meeting my expectations if something needs fixed. That requires 3 or 4 calls of playing the customer service lottery. Hoping to hit the magic rep. who has worked for the company more than two days, and actually has some knowledge of the company and and how to fix my problem.

This "how can I exceed your expectations" greeting - is bullshit. Train your workers better. That would exceed my expectations.


  1. Haha! You called BoA, didn't you? That line bugs me too, but I just didn't know how to politely tell them that, when they really were trying hard.

  2. That is really funny! was BoA. And they are trying hard. Too hard.