I am at 13 calls now. I had Mr S. call because I'm on the edge of insanity. Where he was stuck on hold and disconnected. Not one of them will admit they do not understand what the problem is. And they just transfer me into a black hole because they don't know how to solve my problem.

I've had so many people hang up that this is obvious this doesn't happen in pockets. It's company wide culture. If they don't understand your question, they just put you on hold and you get disconnected. Problem solved. Looks great on paper.

All because I dared to upgrade my modem to get faster speeds. You can read about other people who've has this problem here.